Privacy Policy mbi77

1. Scope and Application of This Policy

This privacy policy is issued by mbi77 and applies to all users who access or use the mbi77 platform, including the website, mobile applications and any related services we offer. By registering or continuing to use the mbi77 platform, you agree to the collection and use of your personal information as described in this document.

This policy describes mbi77's personal data protection practices and aims to give members clarity on their rights. mbi77 operates under international licensing and recognises the importance of privacy protection as part of our operational responsibilities.

The mbi77 platform is for individuals who are 21 years of age or older. We do not knowingly collect or process personal information from individuals below the specified age limit. If you become aware that such processing has occurred, please contact us immediately.

2. Information We Collect

mbi77 collects various categories of personal information depending on the type of interaction you have with our platform. Generally, the information collected includes:

2.1 Account Registration Information

When you register an mbi77 account, you are required to provide basic information including:

• Full name as stated on your identity card (MyKad)
• Date of birth for age verification (21 years and above)
• An active mobile phone number
• A valid email address
• Your preferred username and password
• E-wallet or banking account information for payment purposes

2.2 Financial Transaction Information

To process deposits and withdrawals, mbi77 keeps transaction records covering the amount, payment method used (Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrencies such as USDT, BTC and ETH), date and time of the transaction, and a unique reference number for each transaction.

2.3 Platform Activity Information

In the normal course of platform use, we automatically record information including:

• Game and betting history
• Login and logout timestamps
• IP address and type of device used
• Usage and navigation data within the platform
• Cookie and related tracking technology information

2.4 Communication Information

Whenever you contact the mbi77 support team via live chat or email, we keep a record of that communication for reference and service improvement purposes.

3. How We Use Your Information

Personal information collected by mbi77 is used solely for legitimate and stated purposes as follows:

3.1 Account Management and Services

Your information is needed to create and manage your mbi77 account, process deposits and withdrawals, verify your identity, and ensure smooth access to all platform features including online slots, live casino, sports betting and other games we offer.

3.2 Security and Fraud Prevention

Activity and transaction data is analysed to detect and prevent any suspicious activity, fraud, money laundering or platform misuse. This measure protects the interests of all mbi77 members.

3.3 Service Communications

mbi77 uses your contact information to send important notifications related to your account, transaction confirmations, service updates, and any important announcements related to platform operations.

3.4 Compliance with Operational Requirements

In its capacity as a licensed gambling platform, mbi77 has certain obligations relating to record-keeping and reporting. Processing data for these purposes is part of unavoidable operational requirements.

3.5 Platform Improvement

Usage data collected in aggregated and non-identifiable form is used to understand usage patterns, identify areas requiring improvement, and ensure the performance of the mbi77 platform remains at a satisfactory level.

4. Disclosure to Third Parties

mbi77 does not sell or rent members' personal information to third parties. However, in certain limited circumstances, we may share information with the following categories of parties:

• Payment Service Providers: E-wallet providers, payment systems and transaction processing services that we use require certain information to complete financial transactions. All such providers are bound by confidentiality obligations.
• Platform Technology Providers: Companies that provide technical infrastructure, gaming software and security systems may have limited access to data needed to carry out their functions.
• Relevant Authorities: Where there is a legal requirement or valid court order, mbi77 may be required to disclose certain information to the relevant authorities.
• Identity Verification: Third-party services that assist with identity verification and fraud prevention may receive the minimum data necessary for those purposes only.

5. Information Security

Protecting members' personal data is mbi77's top priority. We implement various technical and organisational measures to ensure the security of the information we hold:

• Data encryption during transmission using TLS/SSL protocols
• Role-based access control for internal staff
• Continuous monitoring of systems to detect any anomalies or unauthorised access attempts
• Regular security assessments by independent experts
• Information security awareness training for all staff who handle data
• Tested data recovery procedures to address any technical incidents

While mbi77 takes reasonable steps to protect your data, no system can be guaranteed to be completely free from risk. You are therefore encouraged to use a strong password, not share your login details, and contact us immediately if you suspect any unauthorised access to your account.

6. Cookies and Tracking Technologies

mbi77 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functions such as login session verification and account security. Without these cookies, the platform cannot function properly.
• Performance Cookies: Collect information about how users interact with the platform to help us identify areas that need improvement.
• Functional Cookies: Store user preferences such as language settings and display configuration to provide a better experience on future visits.

6.2 Managing Cookie Preferences

You can control and delete cookies through your internet browser settings. Please note that disabling certain cookies may affect the functionality and experience of using the mbi77 platform.

7. Cross-Border Data Transfers

As a platform operating under international licensing, your personal data may be processed or stored on servers located outside Malaysia. mbi77 ensures that any such data transfer is carried out with adequate safeguards, including appropriate data processing agreements with the parties receiving that data.

We take reasonable precautions to ensure that your data is handled to a standard of protection equivalent to what is required in Malaysia, regardless of the physical location of the servers storing that data.

8. Data Retention Period

mbi77 retains your personal information for as long as your account is active or as long as necessary to provide services to you. When an account is closed or inactive for a specified period, data will be processed in accordance with appropriate deletion or anonymisation procedures, unless continued retention is required for the following reasons:

• Compliance with ongoing legal or regulatory obligations
• Resolution of any outstanding disputes or claims
• Financial record-keeping requirements mandated by applicable law
• Internal audit and verification purposes

After the applicable retention period ends, your personal data will be deleted or anonymised in a secure and irreversible manner.

10. Contact Us About Privacy

If you have any questions, concerns or requests regarding this privacy policy or the processing of your personal information by mbi77, we encourage you to contact us directly. The mbi77 customer support team operates 24/7 and is ready to assist you in Malay and English.

You may submit privacy-related requests through the following channels:

• Live Chat: Available directly on the mbi77 platform, 24 hours a day, 7 days a week
• Email: Contact us at [email protected] with the subject "Privacy Request"

For requests involving data subject rights such as access, rectification or erasure, we may require verification of your identity before processing the request. This is a protective measure to ensure your information is not accessed by unauthorised parties.